Frequently Asked Questions
1. How long will my order take to arrive?
We strive to dispatch all in-stock orders within 1 business day. Orders placed before midday may be dispatched the same day. We work with An Post to fulfil our orders, and delivery times vary depending on your location and the shipping method selected at checkout.
2. How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your location, order size, and selected delivery method.
3. Do you ship internationally?
We offer shipping to Ireland and other EU countries. Shipping destinations and costs are calculated automatically during checkout. If you're unsure whether we ship to your location, please get in touch and we'll be happy to assist.
4. What if an item is out of stock?
If an item is temporarily out of stock, we'll indicate this on the product page whenever possible. Some products can be backordered, while others may be discontinued. If you've placed an order for an unavailable item, we'll contact you promptly with an estimated delivery date or discuss alternative options.
5. Do you offer pre-orders?
Yes. Many upcoming releases can be pre-ordered before launch. Estimated release dates are shown on product pages where available. Please note that release dates may occasionally change due to supplier or manufacturer delays.
6. Are your products sourced from official distributors?
Yes. We work with established distributors and suppliers to ensure all products sold through Dragon's Hoard are genuine, new, and intended for the European market.
7. What condition are your products in?
Unless otherwise stated, all products sold on our store are brand new and supplied through official distributors and suppliers.
8. Can I return an item if I change my mind?
Yes. We accept returns on unused, unopened items in their original packaging within our returns period. If your item arrives damaged or is incorrect, please contact us as soon as possible and we'll arrange a replacement or refund where applicable. Please see our Returns Policy for full details.
9. What should I do if my order arrives damaged or incomplete?
Please contact us as soon as possible with your order number and photos of any damage. We'll investigate the issue and work to provide a suitable resolution.
10. Can you order products that aren't listed on your website?
In many cases, yes. If you're looking for a specific board game, miniature, hobby supply, or TCG product that isn't currently listed, contact us and we'll check with our suppliers to see if it can be sourced.
11. How can I contact you if I need advice?
Our team is always happy to help. If you have questions about products, compatibility, or choosing the right item, simply contact us via our Contact page or through our Discord server . We'll do our best to provide expert advice and respond as quickly as possible.
12. Can I join your community?
Absolutely! Dragon's Hoard is built by hobbyists for hobbyists. Join our Discord community to discuss games, hobby projects, upcoming releases, and connect with fellow enthusiasts.
13. What other franchises are you planning on adding to the store?
Right now we are trying to add Minis and Pokémon as the primary focus but we'll also don't want the other product lines to feel neglected so it might be a slow expansion.